1. Payment Terms

Website Design & Development

• A 50% advance payment is required before the commencement of any website design or development project.
• The remaining 50% balance must be paid before the website is migrated to the client’s live server, handed over, or ownership is transferred.
• Weblumino LLP reserves the right to withhold deployment, source code, website files, login credentials, hosting migration, or ownership until full payment has been received.

SEO, Google Ads, Meta Ads & Other Digital Marketing Services

• 100% advance payment is required before the commencement of any SEO, Google Ads, Meta Ads, Social Media Marketing, Local SEO, Google Business Profile Optimisation, Content Marketing, Website Maintenance, or any other digital marketing service.
• Monthly services are payable in advance and must be renewed before the next billing cycle.
• Failure to make payment may result in suspension or termination of services without prior notice.

2. Advance Payment

Payment of the advance amount confirms that the client has read, understood, and accepted:

• These Terms & Conditions
• Refund Policy
• Privacy Policy
• Quotation/Proposal
• Invoice

3. Refund Policy

Website Design & Development

• If work has not commenced, the advance payment shall be refunded in full.
• Once work has commenced, the 50% advance payment becomes non-refundable.
• Any work completed prior to cancellation shall remain chargeable.

SEO, Google Ads, Meta Ads & Digital Marketing

100% advance payment becomes non-refundable once work has commenced.

Refunds shall not be issued based upon:

• Rankings
• Leads
• Enquiries
• Sales
• ROI
• Google Algorithm Updates
• Meta Policy Changes
• Competition
• Client Expectations

Third-party expenses including domains, hosting, SSL certificates, plugins, themes, advertising spend, premium software, APIs, and licences are strictly non-refundable.

4. Scope of Work

The quotation includes only the services specifically mentioned therein.

Additional work, revisions beyond the agreed scope, integrations, extra pages, or new functionality shall be quoted separately.

5. Project Timeline

Project completion depends upon:

• Project complexity
• Client approvals
• Availability of content
• Industry competitiveness
• Website condition
• Third-party services
• Search engine algorithm changes

Any delays caused by the client automatically extend project timelines.

6. Client Responsibilities

The client shall provide timely access to:

• Website CMS
• Hosting
• Domain Registrar
• FTP/cPanel
• Google Analytics
• Google Search Console
• Google Business Profile
• Google Ads
• Meta Business Manager
• Social Media Accounts
• Logos
• Images
• Content
• Brand Assets

Weblumino LLP shall not be responsible for delays caused by incomplete information or delayed access.

7. Website Design & Development

This section applies only to Website Design & Development projects.

Until full payment has been received, all:

• Website Designs
• Source Code
• Databases
• Graphics
• UI/UX Designs
• Development Files
• Staging Websites
• Backups

remain the exclusive intellectual property of Weblumino LLP.

Ownership transfers only after full payment has been received.

8. Website Cancellation & File Removal

If the client cancels or terminates a website design project after work has commenced:

• Development shall cease immediately.
• Outstanding invoices remain payable.
• Advance payments remain non-refundable.
• Weblumino LLP may permanently remove:
  • Development Websites
  • Staging Websites
  • Source Code
  • Databases
  • Graphics
  • Design Files
  • Server Files
  • Backups
  • Development Environments

Weblumino LLP shall have no obligation to retain project files after cancellation.

Removal of project files shall not imply that no work was performed.

9. Official Communication & Project Records

Official communication may take place through:

• Email
• WhatsApp
• Written Project Management Platforms

These communications shall constitute the official project record and may be relied upon as evidence of:

• Instructions
• Website Preview Links
• Deliverables
• Progress Updates
• Approvals
• Revision Requests
• Payment Discussions
• Suspension
• Cancellation
• Completion

Where project files have subsequently been removed, such communication records shall remain valid evidence of work performed.

10. SEO & Digital Marketing Disclaimer

Weblumino LLP does not guarantee:

• Google Rankings
• First Page Rankings
• Leads
• Sales
• Revenue
• ROI
• Website Traffic
• Business Growth

Performance depends upon competition, budget, website quality, customer demand, market conditions, search engine algorithms, advertising platform policies, and other factors beyond our control.

11. Monthly Services

SEO, Google Ads, Meta Ads, and other recurring digital marketing services operate on a monthly billing cycle.

Failure to renew payment before the due date may result in:

• Suspension of Services
• Pausing of Campaigns
• Removal of Optimisations
• Termination of Services

12. Intellectual Property

All website designs, source code, graphics, reports, marketing strategies, content, documents, and creative assets remain the intellectual property of Weblumino LLP until all outstanding invoices have been paid in full.

13. Confidentiality

Both parties agree to keep confidential all:

• Business Information
• Credentials
• Marketing Strategies
• Reports
• Pricing
• Customer Data
• Commercial Information

unless disclosure is required by law.

14. Limitation of Liability

Weblumino LLP shall not be liable for:

• Search Engine Algorithm Updates
• Hosting Failures
• Domain Expiry
• Cyber Attacks
• Plugin Conflicts
• Third-party Service Failures
• Business Loss
• Loss of Revenue
• Consequential Damages

The maximum liability of Weblumino LLP shall not exceed the amount paid by the client for the relevant service.

15. Force Majeure

Weblumino LLP shall not be liable for delays or failure to perform obligations due to events beyond its reasonable control, including natural disasters, internet outages, cyber attacks, pandemics, government restrictions, labour disputes, war, or failures of third-party services.

16. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by the laws of India.

Any dispute arising under this agreement shall be subject exclusively to the jurisdiction of the competent courts of Delhi, India.

17. Acceptance

The client shall be deemed to have accepted these Terms & Conditions upon:

• Payment of any advance amount.
• Acceptance of the quotation.
• Approval of the proposal.
• Issuance of a purchase order.
• Instructing Weblumino LLP to commence work.

Such acceptance confirms agreement with these Terms & Conditions, Refund Policy, Privacy Policy, quotation, and invoice.

18. General Provisions

• Weblumino LLP reserves the right to refuse, suspend, or terminate services where the client engages in unlawful, abusive, fraudulent, or unethical conduct.
• The client warrants that all content, logos, images, trademarks, and other materials supplied are owned by or licensed to the client.
• Unless expressly included in the quotation, ongoing maintenance, content updates, hosting management, software updates, backups, and technical support are not included.
• These Terms & Conditions, together with the quotation, proposal, and invoice, constitute the entire agreement between the client and Weblumino LLP.